Complaint Form Please note that while we strive to ensure the highest quality in all our products, replacements are not guaranteed if the damage is determined to be due to user-related. First Name * Last Name * Email * Phone Number * Platform * where did you buy the lens? Select an Option Shopee Lazada Tiktok Website IG / Facebook Date of Purchase * Platform Date * Damage pieces 1 pc only 2 pcs (both lens) Date Delivered / Opened * Order Number/Transaction ID LOT NO. * Type of Complaint * Select an Option Not yet OPEN Incorrect Product Received OPEN BUT Incorrect Product Received Not yet Open: The lens is damaged but the blister pack is sealed. After Opening: The lens has a CUT/Damage After trying: I feel the Lens has CUT. After Trying: Sandy (buhangin) feeling After Trying: The lens keep moving (gumagalaw) After Trying: Redness around the eyes After wear: I feel Blurry. After Removing: I see the Lens has CUT / DAMAGE Please Explain here your complaint * Your contact lens solution has Usage/expiration after opening for preservatives effectively remove the dust kindly check the label. Please Indicate brand of solution and eyedrops your using. Attachments * supporting documentation such as Product image (showing the lens and packaging), Contact lens solution used, Type of handling/care practices applied to the lens Attach File No Choosen File (Max 5 MB) I agree to the Terms & Conditions and consent to the use of my data for resolving this complaint. Submit
